Based entirely on Aspect’s proven Interaction Management and Workforce Optimization product portfolio, the Aspect Via Platform brings those same best-of-breed contact center and workforce productivity capabilities to the cloud. This highly scalable, secure platform offers the ability to start with one or more applications and then add applications with ease when ready for additional capabilities. The contact center suite applications support both automated and live inbound and outbound communications across voice, SMS, Email, chat, and mobile interactions. The workforce optimization suite applications support both workforce productivity and employee engagement strategies with best of breed workforce, performance, and quality management solutions. This CCaaS platform is available in hosted, public and virtual private cloud environments with a common set of shared services and tools for user management, security, provisioning, and more.