Newgen OmniOMS Customer Communication Management (CCM) Suite offers a unified communication platform that allows enterprises to enhance their customer experience by delivering personalized, targeted and consistent communication through various channels. The suite enables organizations to streamline their digital communication strategy and grow market share, mindshare, and share of customers’ wallet. It enables organizations to acquire customers, retain them and cross-sell/ upsell across various touch points, such as e-mail, SMS, web, and print. Businesses can leverage a broad range of pre-defined templates and create contextually accurate correspondences, and connect with the targeted audience in a user-friendly manner.