NetSuite’s Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time, 360-degree view of your customers. NetSuite CRM provides a seamless flow of information across the entire customer life cycle—from lead all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support. In addition to offering traditional CRM capabilities, such as SFA, customer service management and marketing automation, NetSuite CRM powerfully and simultaneously delivers quotes, order management, commissions, sales forecasting and integrated E-commerce capabilities.