OneView makes it very easy to gain operational as well as technical insight from your Cisco Call Manager and Contact Center systems: from broad overviews to very granular performance metrics. OneView drives insight for operational efficiencies, increased sales, and better customer service. Understanding and optimizing your customers’ experience connecting with your organization is vital. Though there are many different ways to communicate, phone calls remain the conduit that propel an organization’s highest priorities. Performance insight is critical. Now organizations can quickly gain meaningful insights such as: ✔️Call volumes by person, hunt group or department ✔️How many calls abandon before they speak to a person? ✔️Are calls being handled efficiently within a work team – or are a few people carrying the bulk of the effort? ✔️Are various lines staffed according to peak call times? ✔️What are the usage patterns for lines, even phone system resources? ✔️What’s the adoption rate of new call system resources? ✔️How long are they on the phone with your team? ✔️OneView delivers actionable insight for better business decisions.