Vivocha is a cloud-based service that enables businesses to communicate with prospects and customers on their websites, using any combination of Chat, Click2Call, CallBack, Video, WebLead, and collaboration tools like assisted browsing and form, and document sharing. A sophisticated proactive engine optimizes contacts to reduce service cost and avoid redundant calls to the contact center. Connect the user with the operator that is most suited for that type of service or connect them an operator based on configurable parameters such as user behavior, timing, navigation path, campaign status and much more. With Vivocha, you can start your new customer service in less than 5 minutes without any technical skills or system integration capabilities.