KP Akash

KP Akash

Head of Product Success & Customer Experience, SOTI Inc.

Gurgaon, India

About Me

“Building valuable products powered by unparalleled customer experience with an Agile mindset”

Influential and transformative senior leadership professional with 14 years of experience in Product Management, Marketing & Customer Experience domain. Driving revenue growth through innovative strategy, exceptional team leadership, and meticulous project execution. Hired, developed and shaped several individuals to top leader.

Technology Evangelist in the field of Enterprise Mobilty, Product Innovation, IoT, Blockhain & Emerging tech. Certified Blockchain Expert working on discovering implications of DLT’s in the field of Fintech.

Bestselling author of the book “Citrix Xenmobile Device Management” empowering new age admins with a guide to Enterprise Mobility, its background, and ever-evolving terms.

Carries an entrepreneurial mindset driven by passion, discipline, respect and strong work ethics. Co-founder, VastVerti Solutions (ITES) & Tashi Delek Restaurants.

Areas of impact:

•Customer Success Management | Product Management | Business Development
•Product Lifecycle | Product Roadmapping | Release/Sprint Planning
•Product Vision | Product Strategy | Design Thinking
•Wireframing | Prototyping | A/B Testing
•Process Improvement | Emerging technologies
• Business Development | Cross-Functional Team Collaboration
• Client Relationship Management | Business Relationship Management
• Business Strategy | Critical Thinking | Revenue & Profit Growth
• Resource Planning | Performance Management
• Customer Service Metrics & Analytics
• Customer Service Management | Tech Support Leadership
• Operations Management | Team Management
• Customer Satisfaction | Customer Retention
• Customer Journey Mapping | CSAT | NPS | CES

Area of Expertise

Customer Experience
Design Thinking
Growth Hacking
Product Management

Teach online or mentor students and professionals from around the world.

Recent Experts

Aravind Vankamamidi

Product Manager, Meesho

Ali Sadhik Shaik

VP Product Management, Wiztales

Ambrish Nigam

Sr. Product Manager, Byjus

Amanpreet Kaur

Technical Program Manager II, Google

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